At Edward’s Bikes, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and disclose your personal information when you interact with us, whether online or in-store.

Information We Collect

When you visit our website or shop in our store, we may collect certain information from you, including your name, address, email address, phone number, and payment information. We may also collect information about your interactions with our website and store, such as the products you view or purchase.

How We Use Your Information

We use the information we collect to provide you with the best possible shopping experience. This includes processing your orders, providing customer service, and improving our products and services. We may also use your information to send you promotional materials and other communications about our products and services.

Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information with third-party service providers who help us operate our business, such as payment processors and shipping companies. These service providers are required to keep your information confidential and use it only for the purposes for which it was provided.

Edward’s Bike Refund Policy

At Edward’s Bike, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it within 30 days of the original purchase date for a full refund or exchange.

To be eligible for a refund or exchange, the item must be in its original condition, unused and in its original packaging. Proof of purchase is required for all returns and exchanges.

Please note that shipping and handling fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

To initiate a return or exchange, please contact our customer service team at Edward’s Bike Customer Service. Our team will provide you with instructions on how to proceed with your return or exchange.

We reserve the right to refuse any return or exchange if the item does not meet the above criteria.

Your Rights

You have the right to access, update, or delete your personal information at any time. You can do this by contacting us using the contact information provided on our website. You also have the right to opt-out of receiving marketing communications from us at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.